Terms & Conditions

Cancellation Policy – Apartments

Payment Policy:
No payment is required at the time of booking, although a credit card is required to secure your reservation.
Please note that the credit card provided at reservation will be charged 7 days prior to your arrival in full - including credit card surcharges.
If the card on file declines we will give you a grace period of 24 hours to supply new information. If we haven’t heard from you within 24 hours, your reservation will be cancelled.

Cancellation Policy:
Any cancellations or changes to a confirmed reservation, on or within 7 days to your arrival are non refundable.
The total amount of your confirmed reservation will be charged including c/c fees.
In the event of a no show, the total amount of your booked accommodation including c/c fees will be charged to the card provided at reservation stage & your booking will be immediately cancelled.

For certain events & dates in Queenstown &/or for group reservation in excess of 3 (three) rooms, an amended terms & conditions letter will be provided that supersedes all other cancellation policies.

All cancellations & amendments have to be made in writing via email, or via the online provider the reservation was made through.

Important Information:
Guests arriving later than 2:00 pm are requested to contact us prior to arrival to arrange an after-hours check in.
We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Cancellation Policy – Studios

Payment Policy:
No payment is required at the time of booking, although a credit card is required to secure your reservation.
Please note that the credit card provided at reservation may be charged 7 days prior to arrival in full - including credit card surcharges.
If the card on file declines we will give you a grace period of 24 hours to supply new information. If we haven’t heard from you within 24 hours, your reservation will be cancelled.

Cancellation Policy:
Any cancellations, no shows or changes to a confirmed reservation, on or within 7 days prior to your arrival date will be charged in full. The total amount of your confirmed reservation will be charged including c/c fees.

All cancellations & amendments have to be made in writing via email, or via the online provider the reservation was made through.

Winter season: June 15th - September 30th
During the above dates, please note ALL Studio rooms have a 7 days cancellation period and ALL Apartments have a 7 days cancellation period. The total amount of your confirmed reservation including credit card surcharges will be pre-charged 7 days out for Studios and Apartments. Any cancellations or no shows to a confirmed reservation, on or within the cancellation window will be charged in full. In the event of a no show the reservation will be immediately cancelled.

Christmas - New Year: December 23rd - January 3rd
During the above dates, please note ALL Studio rooms and ALL Apartments have a 30 days cancellation period. The total amount of your confirmed reservation including credit card surcharges will be pre-charged 30 days for Studios and Apartments. Any cancellations or no shows to a confirmed reservation, on or within the cancellation window will be charged in full. In the event of a no show the reservation will be immediately cancelled.