Privacy Policy
Lomond Lodge Privacy Policy
Lomond Lodge has created this privacy statement in order to demonstrate our commitment to the privacy of our customers and users of our services. We are committed to your privacy as an online visitor to our website.
This Privacy Policy governs the manner in which Lomond Lodge uses, maintains and discloses information collected from our customers and users of our Services.
Who we are
Lomond Lodge Motel & Apartments is the responsible data controller for this website.
Lomond Lodge Motel & Apartments
33 Man Street, Queenstown
Email: info@lomondlodge.com
You can contact us any time via email or the postal address above if you have questions about our privacy policy.
What Information we collect
Lomond Lodge may request or collect personal information from online users in a variety of ways, including through online forms and other instances where users are invited to volunteer such information.
The information we collect is personal information that identifies you personally, such as:
First and last name
Address
Email address
Billing information
Lomond Lodge also collects information about how users access our website using Google Analytics.
Access to Information
Any personal information that we collect about customers including email addresses will be kept in our database. We take all reasonable steps to ensure that all the information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorised persons.
The information we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the information stored in our database to any third parties.
How we use Cookies
The Lomond Lodge website, like many websites, uses small files called “Cookies”, to help us to customise and improve your experience when visiting our website.
Cookies are small text files that are stored by web browsers (e.g. Safari, Chrome, Firefox) on your computer. They act as a reminder for us that you have visited our site before or are visiting for the first time, and help us to personalise the service we provide and to make your experience better, and more relevant, on each occasion you visit us.
The Cookies on our website are set to ‘allow all cookies’. If you continue navigating our website without changing your computer settings, we'll assume that you are happy for us to remember how you interacted with our site. If you would like to, you can change your Cookie settings at any time.
Please be assured that, for security purposes, our Cookies will never save your credit card or other personal details.
Analytics and tracking
Like millions of other website owners, Google Analytics is used on the Lomond Lodge website.
Google Analytics is a piece of software that collects website usage data about our visitors. Google Analytics has always been an anonymous tracking system and there is no “personal data” being collected.
What does Google Analytics record?
What website you came from to get here.
How long you stay for.
What kind of computer you’re using.
And quite a bit more.
What do we do with your data?
The tracking information allows us to better understand the kind of people who come to our site and what content they’re reading. This allows us to make better decisions about design and writing.
Occasionally, We will compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting.
All tracking activity falls within the bounds of the Google Analytics Terms of Service.
Want to opt out of tracking?
You can opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.
TLS encryption
This site uses TLS encryption for security reasons and to protect the transmission of confidential data. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and when the lock icon is displayed in your browser's address bar.
If TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Third-party services
Seekom
Our online bookings & hotel management system is provided by Seekom.
Seekom
Level 2
18 - 24 Allen Street
Wellington 6011
New Zealand
Seekom complies with GDPR. You can find their privacy policy here: https://www.seekom.com/
Trip Advisor
Customer reviews are provided by Trip Advisor.
TripAdvisor Inc.
400 1st Avenue,
Needham, MA,
USA 02494
Trip Advisor complies with GDPR. You can find their privacy policy here: https://tripadvisor.mediaroom.com/nz-privacy-policy
Your rights
GDPR is all about your rights as users and we think this is great! You can exercise your rights by sending us an email at info@lomondlodge.com.
You can access information on all data stored about you
Get in contact and we will provide you with all information on data we have about you.
You have the right to be ‘forgotten’ by us
Let us know and we will delete all your personal data that we store.
You have the right to correct any personal data stored about you
If there's any personal data about you that should be corrected by us, please let us know.
You have the right to withdraw your consent
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.
You have the right to port your data to another service
We will give you a copy of your data in a plain text format so that you can provide it to another service.
You have the right to file a complaint regarding our use of your data
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to your national data protection authorities.
Questions
We try to keep our privacy policy as transparent and easy to understand as possible. Please let us know if we can improve it further or if you have any other questions: info@lomondlodge.com.
Updates
We will constantly check and update this privacy policy if necessary.
Last update: 29.04.2020